Shipping & Delivery

We use Direct Freight Express one of Australia’s leading freight providers.
Due to the volume of goods we send, we have one of the lowest freight rates and the fastest delivery times.

Dispatch

Orders received by 11:00 AM will be dispatched same day, orders received after 11:00 AM will dispatch the next business day.

Please email admin@hospecoonline.com with your invoice/order number will shortly let you know the estimated date of delivery.

Do you ship Australia Wide?

Yes we do

How long will my delivery take?

Sydney 1 business day
Melbourne 1 business day
Brisbane 1 business day
Adelaide 2 business days
Perth 5 – 7 business days
Hobart 5 – 9 business days
Darwin 5 – 9 business days

Regional locations may take a few more days.

Track order

Please visit Direct Freight Express website and enter the Consignment Number or provided to you after processing your order.
If not provided, please email admin@hospecoonline.com or call 1300 92 74 76 66 and provide your invoice/order number and we will shortly let you know the ETA of your delivery.

Freight charges

We believe in best price policy and transparency in freight charges.
We offer the lowest prices on all our models and most competitive freight rates.

When you finish making your selection, you will be offered the option to calculate freight at the checkout page, please submit your shipping details including the suburb and you will be informed of the exact shipping cost.
Please note, we do not mark up on freight, we offer some of the most competitive pricing and provide it at the cost to our valued clients.

If you have any concerns or queries please don’t hesitate to contact our friendly support team on admin@hospecoonline.com or call us on 1300 9274 7666

Do I need to sign my delivery?

Yes, in most cases you do, unless you specify in your order, If you would like to deliver your order without a signature please mark the instructions clearly on your order.

Call request before delivery

Please provide a contact detail (full name, phone number) and request for a call before delivery.

What if a product is out of stock?

We will contact you with an ETA and/or substitute product.

Pickup

You can pick up your order locally from our NSW shop/warehouse – 17 Elizabeth St, Wetherill Park, NSW 2164