Shipping & Delivery

We use Direct Freight Express, one of Australia’s leading freight providers.
Due to the volume of goods we send, we have one of the lowest freight rates and the fastest delivery times.

Dispatch

Orders received by 11:00 AM will be dispatched the same day;
Orders received after 11:00 AM will dispatch the next business day.

Sydney metro express (next business day) delivery, please place orders on a business day by 2:00 pm.

Do you ship Australia Wide?

Yes we do

How long will my delivery take?

Sydney1 business day
Melbourne1 business day
Brisbane1 business day
Adelaide2 business days
Perth5 – 7 business days
Hobart5 – 9 business days
Darwin5 – 9 business days

Regional locations may take a few more days.

Track order

Once your order is dispatched, you’ll receive an email containing your consignment tracking number.
If you did not receive this email, please call 1300 HOSPECO (1300 467732) or email us using the contact us option.

Note: Before attempting to track your parcel, please allow 24 hours for your parcel to register the consignment tracking number against your order.
Please insert your consignment tracking number below to track your parcel.

Freight charges

We believe in the best price policy and transparency in freight charges.
We offer the lowest prices on all our models and the most competitive freight rates.

Submit your shipping details, street address, suburb, postcode and state, and the shipping cost will automatically appear on your order details.
Please note, we do not mark up on freight; we offer some of the most competitive pricing and provide it at the cost to our valued clients.

If you have any concerns or queries, please call 1300 HOSPECO (1300 467732) or email us using the contact us option.

Do I need to sign my delivery?

Yes, in most cases, you do, unless you specify in your order; if you would like to deliver your order without a signature, please mark the instructions clearly on your order.

Call request before delivery.

Please provide a contact detail (full name, phone number) and request a call before delivery.

Do you deliver to PO Boxes?

Unfortunately, our carrier(s) cannot deliver to Australia Post-owned properties (including post offices, PO boxes, locked bags, parcel lockers, or parcel collect locations).
However, if a product is eligible to be shipped by Australia Post, we will contact you and modify your order.

What if a product is out of stock?

We will contact you with an ETA and/or substitute product.

Local Pickup

You can pick up your order locally from our NSW shop/warehouse on 17 Elizabeth St, Wetherill Park, NSW 2164